Every Tuesday at 1PM Central Time, Portage Cartage moderates a Twitter-based "movechat" for movers and consumers looking for information on moving. The topic of today's movechat was Third Party Services. Below is the abridged transcript of the questions and the responses.
Q1 - What are some of the common third party services you need along with a move?
LocateLance Q1: Appliances, crates.
HolmanMoving Pet relocation is a big one for a lot of people, which is completely understandable of course!
PortageCartage We'll add vehicle transport, house cleaning, pet transportation, pool tables... any others?
HolmanMoving Pianos require a special touch and usually require third party support.
PortageCartage Yep - I wonder if @petrelocation would be interested in this movechat?
HolmanMoving I would think so!
movertim wow you covered allmost all 3rd party, how about Piano svc
PortageCartage @LHFAUTO If you've got a few minutes we'd love to have your thoughts on 3rd party services used during moving. Watch for hashtag #movechat
HolmanMoving We had to get a customer's turtle to China once. They require a special veterinary certification to travel - not many vets do it!
Q2 - As a mover, what frustrates you about 3rd party providers?
HolmanMoving The quality of third party services can make or break a mover. They have to be punctual, professional and great with the customer.
MovePoint Not being on time
PortageCartage Agreed - often customers take a day off to meet providers and if the provider doesn't show... #badmojo
HolmanMoving Grounds for dismissal.
movinggal 3rd party vendors have value- they can offer ur cust. more srvs. However, u must choose well because u have ur rep on the line.
HolmanMoving Being late is one of my biggest pet peeves.
PortageCartage Proactive communication is important. I want to know when they'll be on site & how it went without tracking them down.
HolmanMoving Very good point.
AJStephensonRem Q2 your promise must be carried out and not compromised
Q3 - What lessons have you learned when selecting a provider?
HolmanMoving References are ALWAYS a good idea :-)
MovePoint A3: - Get referrals
movinggal Clear contractual terms up front with your vendor help to clarify the relationship. Also, good contract management helps.
PortageCartage We get our providers to sign a Service Agreement form, detailing expectations on communication, billing, service, etc.
PortageCartage Let's expand on Q3: Have you ever been burned by a 3rd party provider? Describe.
movinggal Agree with @MovePoint. So important to get referrals and feedback from customers when available.
PortageCartage Here's one: We had preapproved costs for one provider, but he phoned client to say he didn't have approval and didn't show.
MovePoint ouch
PortageCartage It was a series of communication failures within the provider's co, but it still made us look bad. Probably not using them again.
xpressmovers Oh, who hasn't been? Just recently in December we got burned bad on a job we couldn't do because of weather.
PortageCartage Was that weather one a preventable problem?
xpressmovers Nope, weather and driving conditions in Chicago didn't allow us to load the customer within the time frame.
xpressmovers Finding good service providers is not easy. There are so many bad apples that can ruin your day.
movinggal I have been burned by a 3rd prty vendor on my own move. He did not show up and crate my antique hutch & it broke in storage.
PortageCartage Yikes! Did they accept responsibility?
movinggal The moving company had to bail them out but it still did not cover the replacement value. Lots of drama...
Q4 - Do you always get multiple quotes, or do you pick a provider and stick with them?
MovePoint One or two quotes at the most, But, once we find a reliable provider we will usually stick with them.
xpressmovers RT @MovePoint: One or two quotes at the most, But, once we find a reliable provider we will usually stick with them.
PortageCartage We're the same way. The moving process happens too quickly to get multiple quotes all the time.
HolmanMoving We are pretty loyal so if we have a reliable provider that we like, we'll stick with them.
PortageCartage Any providers listening should definitely take note: treat movers well, and we'll never go to tender.
HolmanMoving I think cuz we know what it's like to be a service provider - if we do great work, we want clients to be loyal!
PortageCartage Great point!
Get out your Rolodex for Q5 - Who are some of your favorite service providers? Drop names & Twitter IDs if you got 'em.
PortageCartage We love using KeeWest for auto transport in Canada; great rates, house-2-house service, and fast.
PortageCartage We're also very happy with Lyon Petmobile Services, for anywhere in North America.
xpressmovers Q5: We use Victory Van Lines out of Rockville, MD for over 1 year now and so far I can't say 1 bad word about their service.
PortageCartage Within Winnipeg I prefer Clean & Tidy for any carpet cleaning needed after the move.
HolmanMoving Shout out to MSS (Movers Specialty Service)! They are fantastic.
PortageCartage Let's build up a few of our favorite vendors here and reward them for their great service! No ad revenue required. :)
MovePoint Agreed!!
PortageCartage As we close out the chat, I challenge each of you to Tweet positive things today about companies you love for 3rd party work.
PortageCartage Thanks to all who participated! We'll post a digest of the chat shortly. Next week's topic will be "Creating Repeat Business."
Tuesday, January 25, 2011
Tuesday, January 18, 2011
#Movechat Digest: Sales Secrets
Every Tuesday at 1PM Central Time, Portage Cartage moderates a Twitter-based "movechat" for movers and consumers looking for information on moving. The topic of today's movechat was Sales Secrets. Below is the abridged transcript of the questions and the responses.
Q1 - What is your company's sales philosophy?
movertim Be honest, be sincere,
movinggal My company's philosophy is providing the customer with some calm in the chaos of moving by providing info.
PortageCartage Can we assume that nobody in this chat uses the lowball-estimate, high-actual-cost scam?
xpressmovers I don't know Portage, I hope so.
xpressmovers Lowball-estimate practice is very common. During the slow period, we get lot's of customer feedback, that our estimates are high.
xpressmovers When we ask the potential customers, what others are giving the numbers are scary.
PortageCartage We've definitely lost bids to the lowball tactic. Have you?
xpressmovers Many times. Just this month we lost at least 4 long distance jobs because of low-balling.
movinggal The unfortunate bit about low balling is the customer doesn't realize they may have been taken until they try to take possession.
movinggal More has to be done to educate the consumer. I have written a blog post on avoiding potential scams.
PortageCartage Hmm. What can customers do to protect themselves against this low-balling tactic? The appeal of a lower estimate is strong.
ReddingRelo I'm in a different part of the biz but lowball offers are scary. Ask, "What part of the service don't you want?"
PortageCartage We appreciate all perspectives here. And that's a great question to ask. You get what you pay for!
xpressmovers Regardless of what we write, say, people always fall for the low cost as they want to save money on their move.
ReloMary information is golden - lowball pricing should simply set off radar every time
movinggal Maybe providing them a list or questionnaire that lists the services with your est. so they can compare to other co.
MovePoint I agree with @movinggal a detailed list is good.
MovePoint Let your them know what they should expect from a lowball offer Demonstrate how you & your staff r certified, licensed pros.
Q2 - Are there any sales training courses in which you enroll your sales force?
PortageCartage For ourselves, we use material from David Sandler and @gitomer.
PortageCartage We also send our sales staff to an annual learning conference hosted by our van line head office.
PortageCartage Let's change Q2 a bit: What books would you recommend in order to be a more effective salesperson? Ask around in your office.
PortageCartage For books, The Power of Positive Thinking comes to mind, as does How To Win Friends and Influence People.
ReddingRelo Napoleon Hill's Keys to Success - The 17 Principles of Personal Achievement
xpressmovers I personally listen to motivational speakers and read different books on the subject. Thinking positive is a key to success.
MovePoint Raving Fans, Spencer Johnson, M.D.
Let's see if Q3 shakes things up: Do your salespeople have relationships (i.e. golf) with their direct competitors? ...and if so, is there anything wrong with that?
movinggal It doesn't apply to me yet but I am a firm believer of keeping folks close even competitors. It helps you both in the long run.
MovePoint I think if the relationship can perhaps can build a amicable working relationship it is not a bad idea.
PortageCartage What are the benefits of this type of business relationship?
movinggal I don't think those relationships are wrong as long as they are managed properly and you have confidence in ur sales staff.
MovePoint It can be a great referral source. Plus maybe you can give job away that you cannot or don't want to do. :)
xpressmovers There is nothing wrong of being a friend with the competition. Always something good can come up from that.
Our final question: Q4 - What role does technology (incl. social media) play in your sales methods?
movinggal SM is key to getting your co noticed and offer customers info ahead of time when they r doing research online.
MovePoint Done right SM can be leveraged amazingly ppl will most likely use a co that's been referred to them or have had interactions with
movinggal Bldg a social network also helps give the customer confidence in your products and services.
PortageCartage Like in Trust Agents!
PortageCartage Our sales staff use tablet PCs to do an in-home inventory & proprietary software to prepare an estimate. =legible
ReloMary Testimonials on LI are valuable regarding online SM - it's good for clients to realize you're IN BUSINESS! :-)
xpressmovers Technology/Internet is changing the way people shop for services. The better you adapt to the new way, the better they will become
xpressmovers Portage what software solution do you use?
PortageCartage It's one that @mayflowercanada, our van line, built in-house and provides gratis. A little buggy but overall OK.
PortageCartage I think that wraps it up for today, but feel free to keep chatting.
PortageCartage Spread the word among the movers you know for next week: topic will be 'Third Party Services.'
Q1 - What is your company's sales philosophy?
movertim Be honest, be sincere,
movinggal My company's philosophy is providing the customer with some calm in the chaos of moving by providing info.
PortageCartage Can we assume that nobody in this chat uses the lowball-estimate, high-actual-cost scam?
xpressmovers I don't know Portage, I hope so.
xpressmovers Lowball-estimate practice is very common. During the slow period, we get lot's of customer feedback, that our estimates are high.
xpressmovers When we ask the potential customers, what others are giving the numbers are scary.
PortageCartage We've definitely lost bids to the lowball tactic. Have you?
xpressmovers Many times. Just this month we lost at least 4 long distance jobs because of low-balling.
movinggal The unfortunate bit about low balling is the customer doesn't realize they may have been taken until they try to take possession.
movinggal More has to be done to educate the consumer. I have written a blog post on avoiding potential scams.
PortageCartage Hmm. What can customers do to protect themselves against this low-balling tactic? The appeal of a lower estimate is strong.
ReddingRelo I'm in a different part of the biz but lowball offers are scary. Ask, "What part of the service don't you want?"
PortageCartage We appreciate all perspectives here. And that's a great question to ask. You get what you pay for!
xpressmovers Regardless of what we write, say, people always fall for the low cost as they want to save money on their move.
ReloMary information is golden - lowball pricing should simply set off radar every time
movinggal Maybe providing them a list or questionnaire that lists the services with your est. so they can compare to other co.
MovePoint I agree with @movinggal a detailed list is good.
MovePoint Let your them know what they should expect from a lowball offer Demonstrate how you & your staff r certified, licensed pros.
Q2 - Are there any sales training courses in which you enroll your sales force?
PortageCartage For ourselves, we use material from David Sandler and @gitomer.
PortageCartage We also send our sales staff to an annual learning conference hosted by our van line head office.
PortageCartage Let's change Q2 a bit: What books would you recommend in order to be a more effective salesperson? Ask around in your office.
PortageCartage For books, The Power of Positive Thinking comes to mind, as does How To Win Friends and Influence People.
ReddingRelo Napoleon Hill's Keys to Success - The 17 Principles of Personal Achievement
xpressmovers I personally listen to motivational speakers and read different books on the subject. Thinking positive is a key to success.
MovePoint Raving Fans, Spencer Johnson, M.D.
Let's see if Q3 shakes things up: Do your salespeople have relationships (i.e. golf) with their direct competitors? ...and if so, is there anything wrong with that?
movinggal It doesn't apply to me yet but I am a firm believer of keeping folks close even competitors. It helps you both in the long run.
MovePoint I think if the relationship can perhaps can build a amicable working relationship it is not a bad idea.
PortageCartage What are the benefits of this type of business relationship?
movinggal I don't think those relationships are wrong as long as they are managed properly and you have confidence in ur sales staff.
MovePoint It can be a great referral source. Plus maybe you can give job away that you cannot or don't want to do. :)
xpressmovers There is nothing wrong of being a friend with the competition. Always something good can come up from that.
Our final question: Q4 - What role does technology (incl. social media) play in your sales methods?
movinggal SM is key to getting your co noticed and offer customers info ahead of time when they r doing research online.
MovePoint Done right SM can be leveraged amazingly ppl will most likely use a co that's been referred to them or have had interactions with
movinggal Bldg a social network also helps give the customer confidence in your products and services.
PortageCartage Like in Trust Agents!
PortageCartage Our sales staff use tablet PCs to do an in-home inventory & proprietary software to prepare an estimate. =legible
ReloMary Testimonials on LI are valuable regarding online SM - it's good for clients to realize you're IN BUSINESS! :-)
xpressmovers Technology/Internet is changing the way people shop for services. The better you adapt to the new way, the better they will become
xpressmovers Portage what software solution do you use?
PortageCartage It's one that @mayflowercanada, our van line, built in-house and provides gratis. A little buggy but overall OK.
PortageCartage I think that wraps it up for today, but feel free to keep chatting.
PortageCartage Spread the word among the movers you know for next week: topic will be 'Third Party Services.'
Monday, January 17, 2011
How To Do A Twitter Chat
When we first started getting into Twitter here at Portage Cartage, we stumbled across a few other movers online. One of them, Moishe's Moving in New York City, invited us to participate in #movechat.
The terminology and the hashtag (the # symbol) confused us at first. But we absorbed a few tips, stumbled our way through it, and over the chats in the subsequent weeks we got the hang of it.
#Movechat will continue for the foreseeable future. In fact, we have become one of the moderators. As more and more movers embrace social media, it stands to reason that they will need a primer on how to participate in this manifestation of Twitter's abilities. Here it is:
The terminology and the hashtag (the # symbol) confused us at first. But we absorbed a few tips, stumbled our way through it, and over the chats in the subsequent weeks we got the hang of it.
#Movechat will continue for the foreseeable future. In fact, we have become one of the moderators. As more and more movers embrace social media, it stands to reason that they will need a primer on how to participate in this manifestation of Twitter's abilities. Here it is:
- In order to participate in the chat fully, you need to do two things. First, all of your tweets must have the proper hashtag. Second, you need to see the other tweets coming in with the same hashtag. Fortunately, there are utilities which can help you do both at the same time. Our favourite is www.tweetchat.com. Sign in by authorizing access to your Twitter account, and specify the chat you wish to follow. You will see a stream of tweets with that tag on it, and the text box in which you type your message will invisibly attach the hashtag to everything you send out.
- Shortly before the session starts, inform your followers that you will be tweeting on a theme for the next hour. Include the hashtag in your tweet. Those who don't want to see those tweets can filter out anything with that hashtag.
- The chat session will consist of questions posed by the moderators, usually with a Q1, Q2, etc in front of it. Respond to the question by prefacing your answer with Q1 (or A1) to make it easier for others to connect the dots.
- You don't have to respond to every question. Chime in if you have something worth saying, but if you can't contribute to the discussion, there's nothing wrong with just lurking and absorbing what you see others say.
- When you agree with a comment, the common courtesy is to re-tweet it.
- If you want others to be able to re-tweet your comment, keep it below 110 characters (10 for the auto-hashtag, and 20 for the RT info).
- Finally, don't feed the trolls.
Tuesday, January 11, 2011
#Movechat Digest: Moving For Seniors
Every Tuesday at 1PM Central Time, Portage Cartage moderates a Twitter-based "movechat" for movers and consumers looking for information on moving. The topic of today's movechat was Moving For Seniors. Below is the abridged transcript of the questions and the responses.
Q1 - What portion of your business is for the 60+ crowd?
movertim I thinx gotta be around 30-35%
HolmanMoving Gosh, its hard to assign a specific percentage (cause I didn't do my homework) but I'd say a third or more in NY Metro.
PortageCartage Our own experience is much the same - about a third. It's sure to grow in coming years too.
xpressmovers I'd say 15-20% of our total business is from Senior citizens.
PortageCartage OK, but does the physical condition of a 30 yr old vs a 60 yr old play a part in the decision to hire a mover?
MattKincaid Thanks @PortageCartage! I would say that approximately 15-20% of our business is for the 60+ crowd.
movertim In some cases, but some of the younger ones have no time as they are working to keep up
PortageCartage Here's a follow up question: When a senior refers your company to another senior, is that more powerful than a GenY referral?
xpressmovers I think age is not the factor when it comes to make the decision to hire a mover
HolmanMoving But consequences of age are - younger folks may find a full service move expensive.
movertim Then it comes down to service as we have discussed in the past
movertim If we as movers do our job and educate and sell the move the right way $$$ do not make as a big a deal as some may think
Q2 - How is servicing seniors different than servicing younger people?
movertim with seniors I find you need to be more gentle and patient with them
HolmanMoving Absolutely.
xpressmovers More understanding and patience is required to get the move done right and according to the customer's requirements.
HolmanMoving Also, more sensitivity. They may not be moving because they want to - it could be a sad time.
movertim Seniors need to be treated with kit" gloves, treat them as your own family
MattKincaid The approach to managing seniors' expectations is much different that that of younger transferees.
PortageCartage At some point, a senior's move will be their last one. Everybody on staff has to be sensitive to that fact.
PortageCartage What about the "scam" factor? How do you demonstrate to seniors that you're not going to take advantage of them?
HolmanMoving Great question. Readily available information (in hard copy and online) and personal customer references.
movertim Take the dollar sign off your forehead, and be sincere show them you are different
xpressmovers Most senior citizens still use yellow books to find their movers. In most cases scam artists use the web to promote themselves.
PortageCartage Great insight!
xpressmovers I think there are not so many scams with senior moves as they prefer to use companies they've heard.
HolmanMoving True, but this is changing rapidly. Yellow books will be obsolete in 5 years.
movertim But there are dirty movers who use yellow page advertising
HolmanMoving Seniors do have better access to qualified word of mouth.
movertim that is very true
HolmanMoving I have serious issues with Yellow Page marketing tactics.
xpressmovers The experience seniors have from previous moves also helps them find the right choice for them, family can also help too.
PortageCartage Indeed - it's the way things were done before Web 2.0, and it still has big impact.
movertim social media thats the way of the present and future
xpressmovers We no longer get listed in Yellowpages, we find it very expensive way to attract customers.
PortageCartage Social media is a rising force, yes, but old fashioned word of mouth will be around for a long time yet.
HolmanMoving I think this is becoming more common. Good for you for making the change.
movertim yet we in the great white North still need that avenue of the yellow page ad
HolmanMoving Social media is word of mouth on steroids. They are one and the same :-)
PortageCartage It's a sheep in sheep's clothing.
xpressmovers Word of mouth will be the king forever.
Q3 - What can seniors do to make moving easier for themselves?
movertim Hire a reputable mover, and dont let family help
HolmanMoving Plan way ahead to reduce stress. Don't be stubborn about asking for help.
movertim Having a profesional pack heavy items
PortageCartage Barry in our office says that a senior move often involves downsizing. Make sure they understand their new space constraints.
PortageCartage And Richard here says he encourages seniors to let us do the hard work - packing picture cartons, for example.
movinggal Definitely planning ahead will help tremendously. Seeking out some volunteer org to help.
movertim Having the right mover and the proper advice will make things flow smooth
Q4 - What do you as a mover do to make moving easier for seniors?
TwinCityMoving Do you offer senior discounts via your tariff if applicable?
PortageCartage Senior discounts are important, yes.
movertim Give a clean and guaranteed estimate, send your #1 crew to handle the task
xpressmovers I personally take the time to meet them, find about their plans, expectations and guide them through out the whole process
movinggal I think making moving information packets in large print and taking the time to meet with them to go over expectations will help.
movertim Older folks are alot like kids, they need to be shown what is what but with a lot of respect
PortageCartage I would suggest that applies to anybody who doesn't know the moving industry, not just seniors.
movinggal As the baby boomers age, hit retirement & downsize, I foresee this as a large potential market to serve.
PortageCartage Great word there - "Serve."
movertim Most seniors have the funds ready for moving, besides when I move I will sell all and start fresh
movinggal Getting the service element right will make attempts at tapping into this market a success.
PortageCartage I recall one senior move where the crew unloaded the table & chairs first so the couple could sit to monitor the delivery.
movinggal A tiered approach, may help. You will serve seniors that are active & don't need much help & you will have some who are frail.
movinggal Having a way to work with family or friends who are helping a frail or a senior who needs help with affairs, would set you apart.
PortageCartage True! Often an adult child will help organize & execute the move. Got to be able to work with them well.
movertim But be carefull some family members have hidden agendas
PortageCartage Well that DONG you hear is the clock striking the hour. Thanks everybody for pitching in today!
Q1 - What portion of your business is for the 60+ crowd?
movertim I thinx gotta be around 30-35%
HolmanMoving Gosh, its hard to assign a specific percentage (cause I didn't do my homework) but I'd say a third or more in NY Metro.
PortageCartage Our own experience is much the same - about a third. It's sure to grow in coming years too.
xpressmovers I'd say 15-20% of our total business is from Senior citizens.
PortageCartage OK, but does the physical condition of a 30 yr old vs a 60 yr old play a part in the decision to hire a mover?
MattKincaid Thanks @PortageCartage! I would say that approximately 15-20% of our business is for the 60+ crowd.
movertim In some cases, but some of the younger ones have no time as they are working to keep up
PortageCartage Here's a follow up question: When a senior refers your company to another senior, is that more powerful than a GenY referral?
xpressmovers I think age is not the factor when it comes to make the decision to hire a mover
HolmanMoving But consequences of age are - younger folks may find a full service move expensive.
movertim Then it comes down to service as we have discussed in the past
movertim If we as movers do our job and educate and sell the move the right way $$$ do not make as a big a deal as some may think
Q2 - How is servicing seniors different than servicing younger people?
movertim with seniors I find you need to be more gentle and patient with them
HolmanMoving Absolutely.
xpressmovers More understanding and patience is required to get the move done right and according to the customer's requirements.
HolmanMoving Also, more sensitivity. They may not be moving because they want to - it could be a sad time.
movertim Seniors need to be treated with kit" gloves, treat them as your own family
MattKincaid The approach to managing seniors' expectations is much different that that of younger transferees.
PortageCartage At some point, a senior's move will be their last one. Everybody on staff has to be sensitive to that fact.
PortageCartage What about the "scam" factor? How do you demonstrate to seniors that you're not going to take advantage of them?
HolmanMoving Great question. Readily available information (in hard copy and online) and personal customer references.
movertim Take the dollar sign off your forehead, and be sincere show them you are different
xpressmovers Most senior citizens still use yellow books to find their movers. In most cases scam artists use the web to promote themselves.
PortageCartage Great insight!
xpressmovers I think there are not so many scams with senior moves as they prefer to use companies they've heard.
HolmanMoving True, but this is changing rapidly. Yellow books will be obsolete in 5 years.
movertim But there are dirty movers who use yellow page advertising
HolmanMoving Seniors do have better access to qualified word of mouth.
movertim that is very true
HolmanMoving I have serious issues with Yellow Page marketing tactics.
xpressmovers The experience seniors have from previous moves also helps them find the right choice for them, family can also help too.
PortageCartage Indeed - it's the way things were done before Web 2.0, and it still has big impact.
movertim social media thats the way of the present and future
xpressmovers We no longer get listed in Yellowpages, we find it very expensive way to attract customers.
PortageCartage Social media is a rising force, yes, but old fashioned word of mouth will be around for a long time yet.
HolmanMoving I think this is becoming more common. Good for you for making the change.
movertim yet we in the great white North still need that avenue of the yellow page ad
HolmanMoving Social media is word of mouth on steroids. They are one and the same :-)
PortageCartage It's a sheep in sheep's clothing.
xpressmovers Word of mouth will be the king forever.
Q3 - What can seniors do to make moving easier for themselves?
movertim Hire a reputable mover, and dont let family help
HolmanMoving Plan way ahead to reduce stress. Don't be stubborn about asking for help.
movertim Having a profesional pack heavy items
PortageCartage Barry in our office says that a senior move often involves downsizing. Make sure they understand their new space constraints.
PortageCartage And Richard here says he encourages seniors to let us do the hard work - packing picture cartons, for example.
movinggal Definitely planning ahead will help tremendously. Seeking out some volunteer org to help.
movertim Having the right mover and the proper advice will make things flow smooth
Q4 - What do you as a mover do to make moving easier for seniors?
TwinCityMoving Do you offer senior discounts via your tariff if applicable?
PortageCartage Senior discounts are important, yes.
movertim Give a clean and guaranteed estimate, send your #1 crew to handle the task
xpressmovers I personally take the time to meet them, find about their plans, expectations and guide them through out the whole process
movinggal I think making moving information packets in large print and taking the time to meet with them to go over expectations will help.
movertim Older folks are alot like kids, they need to be shown what is what but with a lot of respect
PortageCartage I would suggest that applies to anybody who doesn't know the moving industry, not just seniors.
movinggal As the baby boomers age, hit retirement & downsize, I foresee this as a large potential market to serve.
PortageCartage Great word there - "Serve."
movertim Most seniors have the funds ready for moving, besides when I move I will sell all and start fresh
movinggal Getting the service element right will make attempts at tapping into this market a success.
PortageCartage I recall one senior move where the crew unloaded the table & chairs first so the couple could sit to monitor the delivery.
movinggal A tiered approach, may help. You will serve seniors that are active & don't need much help & you will have some who are frail.
movinggal Having a way to work with family or friends who are helping a frail or a senior who needs help with affairs, would set you apart.
PortageCartage True! Often an adult child will help organize & execute the move. Got to be able to work with them well.
movertim But be carefull some family members have hidden agendas
PortageCartage Well that DONG you hear is the clock striking the hour. Thanks everybody for pitching in today!
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