Q1 - Rich saw right away that moving is harder than it looks. In what ways is this so?
MovePoint It was certainly physically demanding
PortageCartage I read a follow-up interview where Rich talked about how the crew needs to empathize with how stressful a move is for people.
PortageCartage @MovePoint Definitely! Thank goodness there was no piano on that job. :)
HolmanMoving @PortageCartage So true - it's important for movers to be understanding about the customers stress. Communication is key.
HolmanMoving That's what one of our driver's said! RT @PortageCartage: @MovePoint Definitely! Thank goodness there was no piano on that job. :)
StephenPeeler I think Rich realized the significance of hiring the right people in the right jobs. Hire for attitude, the rest can be taught.
PortageCartage @StephenPeeler Great point. A lot of companies would do well to follow that principle.
StephenPeeler He also saw the value of youthful legs and a strong back, he unfortunately had neither.
PortageCartage What about the skill needed to handle claims? That's a tough job too.
XpressMovers Claims are hard to handle, patience and understanding is key.
HolmanMoving Ha! RT @StephenPeeler: He also saw the value of youthful legs and a strong back, he unfortunately had neither.
movinggal Those that handle claims do need to have a friendly disposition and are good at customer service.
HolmanMoving Claims is so challenging. I'm blown away by our claims person everyday. Don't know how she does it with such good humor.
StephenPeeler Yes, the best claims person in the company could have been "Private I" she really had patience and left no stone unturned
seamlessmoves It's all about the right people in the right jobs. Ask @Zappos.
PortageCartage @HolmanMoving @movinggal Oh, I know. In addition to running the social media stuff, I handle the claims here.
MovePoint I'm amazed at some of the claims I've seen, the Claims managers must be saints
Q2 - What were your favorite moments in the show?
PortageCartage I loved the moment in the episode when the packer Ruth told Rich talk less. :) #walkietalkie
PortageCartage Also enjoyed seeing the warehouse guy, Andrew, get uncomfortable. Anybody else have fave moments?
MovePoint @PortageCartage IMO i thought he was rather cocky when he was in Rich's office
PortageCartage @MovePoint Oh, absolutely he was. But he's being 'retrained' and unlike all the other employees, got no cash. Fun to watch. :)
HolmanMoving @PortageCartage @MovePoint The Andrew segment was pretty bad...I felt bad for the company, and for Andrew.
MovePoint I wonder how many segments we didn't get to see
RELORoundtable Episode showed movers aren't crooks. Everyone on the show demonstrated the professionalism that the industry prides itself on.
seamlessmoves RT @RELORoundtable: Everyone on the show demonstrated the professionalism that the industry prides itself on. <--Agreed!
HolmanMoving Absolutely. Made us proud. RT @MovePoint: They did show all of the packers and movers in a very positive light
Q3 - What moments were a little more difficult to watch?
PortageCartage I didn't like seeing the poor attitude displayed by Andrew in the warehouse segment.
MovePoint it was kind of painful to see Rich struggle so much with the heavy stuff
PortageCartage I also wondered if they actually decline every single claim they get, or if that was just an impression made by the editing.
StephenPeeler I agree! @portagecartage: I didn't like seeing the poor attitude displayed by Andrew in the warehouse segment.
HolmanMoving I agree with @reloroundtable-for the most part, it was good. Wanted to see more interaction with customers, safety addressed.
PortageCartage @HolmanMoving Good point on the safety. Nobody told Rich to lift with his legs.
HolmanMoving @PortageCartage And no one explained background checks, safety records, etc.
AMSAProMover Could have been edited...@portagecartage: @HolmanMoving Good point on the safety. Nobody told Rich to lift with his legs.
GoodStuffMoving Crucial point. RT @HolmanMoving: @PortageCartage And no one explained background checks, safety records, etc.
RELORoundtable Interested in seeing the # of viewers and their honest reactions. AMSA should use the feedback to change their consumer TV offers.
MovePoint They did show all of the packers and movers in a very positive light
PortageCartage The show wasn't intended as an ad for UVL. The producers approached THEM.
PortageCartage @RELORoundtable The comment thread on UVL's Facebook page was very interesting.
HolmanMoving @PortageCartage @RELORoundtable People are fired up, for sure.
Q4 - How typical were the employees we saw portrayed in the episode?
RELORoundtable Wonder what most drivers thought when the OTR van operator complained about being gone for two weeks at a time?
RELORoundtable Many long distance drivers are out generally out six week or more - longer during the peak moving season.
KingsTransfer @PortageCartage Hard to say. They did say they were showing some of the elite workers a couple of times. Seemed accurate though.
StephenPeeler Good question, oviously best of breed! Q4 - How typical were the employees we saw portrayed in the episode? @portagecartage
HolmanMoving @KingsTransfer @PortageCartage I think pretty typical and best in class, Andrew aside. Linda, Jimmy, Ronald and Ruth we fab!
PortageCartage In my experience, it was pretty accurate. There R lots of superstars in this biz, & a handful of punks with no other job options.
HolmanMoving @PortageCartage Good point.
HolmanMoving What does everyone think of women in the business? That was pretty big over here.
GoodStuffMoving We support them, but it's not the normal image. Unexpected. RT @HolmanMoving: What does everyone think of women in the business?
PortageCartage @HolmanMoving I know our Mayflower Canada head office has lots of prominent women. It is a male dominant industry though.
HolmanMoving @GoodStuffMoving Unexpected that it was addressed as a problem, or unexpected that women are in the biz?
GoodStuffMoving @HolmanMoving So many think of "two guys and a truck". Unexpected that women are in the biz.
KingsTransfer Sadly.. Regardless of where you work, there will be some Andrews. HolmanMoving @ST_U2 Very true. Although, we have a female driver and she kicks some serious butt out there ;-)
HolmanMoving @PortageCartage Yes, it is. Glad to hear your office has prominent women. Ours too.
RELORoundtable @HolmanMoving. It's not the women who have the issue. It's the business owners and driver recruiters who look the other way.
HolmanMoving RT @RELORoundtable: Its not the women who have the issue. Its the business owners, driver recruiters who look the other way.
MovePoint I think women can/should play pivotal roles in business
HolmanMoving @RELORoundtable So right. It really needs to be addressed at the agency level.
HolmanMoving Most definitely. We really believe that over here. RT @MovePoint: I think women can/should play pivotal roles in business
RELORoundtable Shipper's (both male and female) love when a lady walks through the door to handle their family's move. They immediately relax.
HolmanMoving @RELORoundtable I can see that. I'd like to get our female driver's opinion on that. Would be cool.
seamlessmoves RT @HolmanMoving: What does everyone think of women in the business? <--Non-issue here. Lots of women in moving on west coast.
PortageCartage Well, that's the hour. Great thoughts everybody; thanks for participating!
Next week the chat topic will be 'After The Move.'
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